Gritman Medical Center

  • Gift Shop Coordinator

    Job ID
    # of Openings
    Gritman Medical Center
    Volunteer Services
    3/4 Time
  • Overview

    Job Summary:

    Supports the Auxiliary’s goal of funding college scholarships for area students through Bertie’s gift shop by managing inventory and expenses to deliver positive net profit margin. Coordinates and is responsible for the ongoing effective operation of the Auxiliary Gift Shop, including budgeting, volunteer coordination, orientation, training and supervision, buying, inventory control, pricing and displays as well as assuring that all equipment is maintained. Must be able to support the Medical Center's Philosophy and Mission. Performs duties as assigned and reports to the Volunteer Services Coordinator in coordination with the Auxiliary.


    Job Requirements:


    Minimum Education
    High school diploma or equivalent.
    Minimum Work Experience
    Prefer 18 months’ experience retail management, including responsibility for buying, inventory, scheduling staff, achieving sales and profit margins.


    Essential Functions:

    • Review merchandise trends and shop needs, ensuring appropriate inventory levels and timely receipt of merchandise; initiate re-orders. Ensures reasonable and profitable markup procedures are followed.
    • Responsible for receiving of merchandise, reviewing, reconciling and approving payment of invoices and accounts payable related to give shop operations.
    • Maintains current knowledge of Point of Sale (POS) cash register system, coordinating updates and changes with information system staff and training volunteers to use the system.
    • Designs or directs creative, attractive merchandise displays to attract customers in the most effective manner.
    • Responsible for providing and reporting monthly Net Income reports to the Auxiliary and Volunteer Services Coordinator. Will attend monthly meetings as scheduled. 
    • Responsible for orientation of new Gift Shop volunteers.
    • Responsible for scheduling and supervising Gift Shop Volunteers.
    • Responsible for establishing financial goals and to develop and adhere to an annual budget for the Gift Shop.
    • Responsible for ensuring that shortages or breakage of new merchandise is dealt with immediately with the suppliers.
    Organizational Expectations

    • Provides a positive and professional representation of the organization and demonstrate excellent interpersonal skills, complying at all times with the policies and procedures of the Medical Center.

    • Demonstrates a commitment to the key values of compassion, respect, integrity, excellence, collaboration and accountability.

    • Develops and maintains positive working relationships with the Auxiliary Board and Medical Center management.

    • Promotes safety for customers through maintaining clean and safe environment in the Gift Shop.

    • Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.

    • Participates in ongoing continuous improvement activities to increase productivity and efficiency.

    • Complies with organizational and regulatory policies for handling confidential information.

    • Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in The Gritman Way.


    Population Served
    Constant contact with the general public. Frequent contact with Medical Center volunteers, employees, patients and visitors. Must maintain pleasant, friendly and patient attitude at all times. 
    Physical Demands
    The position requires considerable standing, walking, climbing and descending stairs, pushing and lifting. Must be able to lift 40 pounds. Work environment may be busy with frequent interruptions. Work shift is generally 9 a.m. – 5 p.m., five days a week, but shifts may vary depending on work load.


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