Customer Service: Identify customer groups and assess their service needs. Meet and exceed customer needs in a caring, efficient and cost-effective manner. Customers are treated with respect, in a polite and professional manner and all requests and inquiries are handled promptly.
Quality: Maintain levels of quality of service/product which meets or exceeds customer expectations through demonstrations, contributions, and continuous Quality Improvement by participation in C.Q.I. training. Demonstrates understanding of performance requirements, mistakes and omissions are made with less than 5% error rate and errors are resolved quickly. Employee works willingly with instructors/coordinator to correct performance deficiencies.
Participate in the review and revision of professional standards. Comply with professional standards and maintain confidentiality of patient and employee information. Engages in personal conduct at work that is legal, ethical, and moral, dependable and reliable. Accepts direction and provide direction in a cooperative and positive manner. Develop and maintain skills, knowledge and abilities required for adequate performance of assigned job duties.
- Associates Degree preferred.
- At least six (6) months working in a billing or insurance company environment.
- Good computer skills.
- Proficiency in Microsoft Office programs.
- Good communication skills.
* Establishes correct posting processes
* Requests and obtains required information for data entry
* Office ordering of supplies
* Reviews insurance EOBs for discrepancies
Provides Customer Service:
* Answers phone within three (3) rings
* Provides assistance and accurate answers to customers questions
* Follow any job-related instructions and perform any other job-related duties requested by the supervisor/director.
Provides a positive and professional representation of the organization.
Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
Maintains hospital standards for a clean and quiet environment.
Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
Participates in ongoing quality improvement activities.
Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
Complies with organizational and regulatory policies for handling confidential information.
Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in The Gritman Way.
Lifting: Occasional-maximum of 30 lbs. floor to waist, 1 x every 2 months. Frequent-None. Items Lifted-UB92 document boxes
Carry: Maximum of 5 lbs. 300+ yards. Example: binders
Fine Motor: High degree required for computer and writing skills
Computer: Computer work 95% of the day. Mouse 10%, data entry 90%. Phone with computer 15%
Standing: Up to 5 minutes at one time and 30 minutes in one day
Sitting: Up to 90 minutes at one time and 7.5 hours in one day
Kneeling, Crawling, Driving, Climbing: None
Stooping: Up to 2 minutes at one time and 15 minutes in one day